Responsible Gaming at 1k11
At 1k11, we believe gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. Our responsible gaming tools are built to help every player in Bangladesh maintain healthy habits and stay in full control of their experience.
Our Commitment
Gaming That Puts Players First
1k11 is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. We take our duty of care seriously and have invested in robust tools, policies, and support channels to protect every member of our community.
The 1k11 platform is open exclusively to players who are 21 years of age or older. We enforce rigorous age verification during account registration and KYC review. Any account found to belong to an underage user is immediately suspended and all funds are returned.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Increases to limits carry a 72-hour cooling-off period to prevent impulsive decisions during a losing streak.
If you feel that gambling is negatively affecting your life, 1k11 offers full self-exclusion for periods of 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is suspended and all marketing communications are halted.
Players can activate a temporary time-out at any time — for 24 hours, 48 hours, or up to 30 days. During a time-out, your account is locked from all gaming activity. This is a lighter alternative to full self-exclusion if you simply need a break.
Set a maximum net loss threshold for daily, weekly, or monthly periods. When your loss limit is reached, 1k11 automatically prevents further wagers for the remainder of that period — protecting your finances and your peace of mind.
Our dedicated support team is available around the clock at [email protected]. Whether you need help setting a limit, requesting self-exclusion, or simply want to talk to someone about your gambling habits, we are here to help — no judgment, no pressure.
Account Controls
Tools Available in Your Account
Every registered 1k11 player has access to a full suite of responsible gaming controls. These tools are available at any time inside your account settings and can be activated instantly — no waiting period, no approval required for restrictions.
Define exactly how much you are willing to deposit into your 1k11 account in any given time period. Caps apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers. Once your cap is reached, new deposits are blocked until the period resets.
Set a ceiling on how much you are prepared to lose within a specific timeframe. This helps prevent the common pattern of chasing losses by automatically disabling further play once your threshold is met for the day, week, or month.
Configure your account to display a pop-up reminder after a set period of continuous play — for example, after 1 hour or 2 hours. This brings your attention back to how long you have been playing, encouraging mindful breaks at regular intervals.
Enable reality check alerts that show you a summary of your session — including total time played, total wagered, and net result — at intervals you define. These prompts encourage players to pause, reflect, and decide whether to continue or log out.
Need a short break without committing to full self-exclusion? Activate a temporary time-out for 24 hours, 48 hours, 7 days, or 30 days. Your account is locked for the selected period and you will not receive any promotional messages during this time.
For players who decide they need a longer break or wish to stop gambling altogether, 1k11 offers self-exclusion for 30 days, 90 days, 6 months, 1 year, or permanently. Contact our support team at [email protected] to activate this immediately.
Step-by-Step
How to Self-Exclude on 1k11
Activating self-exclusion is straightforward and takes less than two minutes. Here is exactly what to do if you feel you need to take a break from gambling on 1k11.
Access your 1k11 account using your registered mobile number and password. If you cannot remember your credentials, use the account recovery option on the login page.
Navigate to your profile icon in the top-right corner and select "Account Settings". From there, choose the "Responsible Gaming" tab in the settings menu.
Under the Responsible Gaming tab, select "Self-Exclusion". Choose your preferred exclusion period: 30 days, 90 days, 6 months, 1 year, or permanently.
You will be asked to confirm your decision via a one-time verification code sent to your registered mobile number. Once confirmed, the exclusion takes effect immediately.
A confirmation message will be sent to your registered contact. All marketing communications will be stopped immediately. Your account balance will be held securely and returned to your bKash or Nagad wallet upon request.
Know the Signs
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the first and most important step toward seeking help. If any of the following statements apply to you or someone you know, we encourage you to use 1k11's responsible gaming tools or reach out to our support team today.
Spending more than you planned. You regularly deposit or wager amounts that exceed what you originally intended when you first opened your session.
Chasing losses. After a losing session, you find yourself depositing more money in an attempt to win back what you have lost, rather than accepting the result and stopping.
Gambling affecting daily responsibilities. Your work, family commitments, or personal relationships in Dhaka or elsewhere in Bangladesh are suffering because of time or money spent gambling.
Borrowing money to gamble. You have taken out a loan, borrowed from friends or family, or used your rent, utility, or household budget to fund gambling activity.
Feeling anxious or irritable when not gambling. You experience mood changes, restlessness, or distress when you are unable to access the 1k11 platform or during periods when you are not gambling.
Concealing your gambling activity. You hide your gambling from family members, friends, or colleagues, or you feel shame or guilt about the amount of time or money you are spending on the platform.
Self-Assessment
Is Your Gambling Still Under Control?
Take a moment to answer the following questions honestly. This is not a diagnostic tool, but it can help you reflect on your gambling habits. If you answer "yes" to two or more of these questions, we strongly encourage you to use 1k11's responsible gaming controls or speak to our support team.
Quick Self-Check
Answer honestly — your responses are private and are not recorded by 1k11.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or school fees?
Do you find it difficult to walk away from the platform when you are losing, or do you feel compelled to keep playing until you win back your losses?
Have you ever lied to family members or friends about how much time or money you spend gambling on 1k11 or any other platform?
Do you experience feelings of guilt, regret, or shame after a gambling session, particularly after losing a significant amount?
Has gambling ever caused you to miss work, neglect your family, or fail to meet other personal or professional responsibilities?
Do you find that you need to bet larger and larger amounts to get the same level of excitement or satisfaction from gambling?
Have you ever borrowed money from your bKash, Nagad, or bank account beyond your means in order to continue gambling?
Family & Community
Protecting Vulnerable Players
Responsible gaming is not just a personal matter — it is a community responsibility. 1k11 takes active steps to prevent vulnerable individuals, including minors and those experiencing financial hardship, from accessing the platform.
The 1k11 platform enforces a strict 21+ age restriction. If you share a device with younger family members at home in Dhaka, Chittagong, or anywhere in Bangladesh, we recommend installing parental control software and keeping your login credentials private at all times.
Never share your 1k11 username or password with anyone, including family members or friends. Each account is registered to a single verified individual. Shared account use may result in account suspension and loss of access to funds.
If you believe someone you know is gambling problematically or using someone else's 1k11 account, please contact our support team confidentially at [email protected]. We will investigate all reports promptly and take appropriate action to protect all parties involved.
Your Wellbeing Comes First
Need Help or Ready to Play Responsibly?
Explore 1k11's games with confidence, knowing that our responsible gaming tools are always at your fingertips. If you have questions, our FAQ page has answers — or contact our support team any time.