1k11 Privacy Policy

1 Introduction and Scope

1k11 ("we", "us", "our") operates the online gambling platform accessible at https://1k11.io (the "Platform"). This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal data relating to individuals who register accounts, visit our Platform, contact our support team, or otherwise interact with the 1k11 service.

This Policy applies to all personal data we collect through the Platform, through our customer support channels, and through any other means by which you interact with 1k11. It applies to all registered players and to visitors who browse the Platform without registering an account.

This Privacy Policy should be read alongside our Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions as they relate to data privacy, this Privacy Policy shall take precedence.

We are committed to processing your personal data lawfully, fairly, and transparently. We collect only the minimum data necessary for the purposes described in this Policy, and we do not retain it for longer than is necessary.

2 Data Controller Information

For the purposes of this Privacy Policy, 1k11 acts as the data controller in respect of the personal data of its registered users and Platform visitors. As data controller, 1k11 determines the purposes for which and the manner in which personal data is processed.

If you have any questions or concerns about how 1k11 processes your personal data, or if you wish to exercise any of your data rights as described in Section 10 of this Policy, you may contact our data privacy team using the details provided in Section 15.

Platform URL: https://1k11.io
Support Contact: [email protected] (plain text — not a clickable link)

3 Personal Data We Collect

We collect the following categories of personal data about you, depending on how you interact with the 1k11 Platform:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Mobile phone number registered in Bangladesh
• Email address (where provided)
• Username and encrypted account password
• Residential address (city/district, e.g. Dhaka, Chittagong, Sylhet, Khulna)

3.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and scanned copy
• Passport or driving licence details and copies
• Selfie or live photo for facial verification where required
• Utility bills or bank statements for address verification

3.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details for bank-transfer transactions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other partner institutions)
• Deposit and withdrawal history in BDT
• Bonus credit and wagering history

3.4 Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration and login timestamps (Bangladesh Standard Time, UTC+6)
• Pages visited, games played, and betting activity on the Platform
• Referring URLs and traffic source data

3.5 Communications Data

• Content of support tickets, live chat messages, and emails sent to 1k11
• Records of promotional communications you have opted into or out of
• Survey responses and feedback you voluntarily provide

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to responsible gaming assessments and only with your explicit consent.

4 How We Collect Your Data

4.1 Directly from You. The majority of personal data we hold is provided directly by you when you register a 1k11 account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, or respond to a survey or promotion.

4.2 Automatically. When you visit or use the 1k11 Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, session information, and browsing behaviour on our Platform. Please refer to Section 9 for full details on our use of cookies.

4.3 From Third Parties. We may receive personal data about you from third-party sources in limited circumstances, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, and partner banks) who confirm transaction details
• Identity verification and KYC service providers who assist us in verifying documents
• Fraud prevention and risk management services
• Analytics providers who aggregate anonymised behavioural data

In all cases where we receive data from third parties, we ensure that those parties have lawful grounds for sharing the data with us.

5 Purposes and Legal Bases for Processing

The table below sets out the purposes for which 1k11 processes your personal data and the corresponding legal basis for each processing activity.

Where we rely on legitimate interests as a legal basis, we have assessed that our interests do not override your fundamental rights and freedoms. You may object to processing based on legitimate interests at any time by contacting us at the details in Section 15.

6 Third-Party Disclosure and Data Sharing

6.1 Service Providers. 1k11 shares your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and partner banking institutions
• KYC and identity verification service providers
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other certified studios
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Anti-fraud and risk management service providers
• Analytics and performance monitoring tools

All third-party service providers are bound by written data processing agreements that require them to process your data only on our instructions and to implement appropriate security measures.

6.2 Legal Disclosures. 1k11 may disclose your personal data to law enforcement agencies, regulators, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 1k11, its users, or the public.

6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of 1k11's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users prior to any such transfer taking effect and ensure that the receiving party is bound by equivalent privacy obligations.

6.4 No Sale of Data. 1k11 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Any sharing of data is limited strictly to the purposes described in this Policy.

7 International Data Transfers

7.1 Cross-Border Processing. Some of 1k11's third-party service providers may be located outside Bangladesh and may process your personal data in other countries. Where this occurs, 1k11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh.

7.2 Safeguards. Applicable safeguards for international transfers include contractual clauses that require the receiving party to protect personal data to a standard consistent with this Privacy Policy, as well as technical and organisational security measures commensurate with the sensitivity of the data transferred.

7.3 Your Consent. By registering an account on 1k11 and using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh for the purposes described in this Policy, subject to the safeguards outlined above.

8 Data Retention

8.1 Retention Periods. 1k11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, to comply with legal and regulatory obligations.
• Financial transaction data: Retained for a minimum of 5 years following the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the last relevant transaction.
• Customer support communications: Retained for a period of 2 years from the date of the last communication in a given support thread.
• Technical and usage data (logs): Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

8.2 Post-Retention Deletion. Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

9 Cookies and Tracking Technologies

9.1 What Are Cookies. Cookies are small text files stored on your device when you visit a website. 1k11 uses cookies and similar technologies (such as web beacons and local storage) to ensure the Platform functions correctly, to enhance your experience, and to gather analytical data about how the Platform is used.

9.2 Types of Cookies We Use. The following categories of cookies are used on the 1k11 Platform:

• Essential cookies: Required for core Platform functionality, including maintaining your logged-in session, remembering your language preferences, and enabling secure payment flows. These cookies cannot be disabled without impacting your ability to use the Platform.
• Functional cookies: Allow the Platform to remember your preferences and customisations, such as your preferred game categories and display settings.
• Analytical cookies: Collect anonymised data about how visitors use the Platform, which pages are most visited, and how users navigate between sections. This data helps us improve the Platform over time.
• Security cookies: Support fraud detection and help us identify unusual account behaviour, protecting both you and the Platform.

9.3 Managing Cookies. You may control or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the 1k11 Platform and may prevent you from logging in, making deposits, or accessing games. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance.

9.4 Third-Party Cookies. Certain third-party service providers embedded within the 1k11 Platform — including game studios and analytics providers — may set their own cookies on your device. 1k11 does not control these third-party cookies. Please refer to the respective providers' privacy policies for further information.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 1k11 holds about you:

• Right of Access: You have the right to request a copy of the personal data 1k11 holds about you, along with information about how it is processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account information directly through your account settings.
• Right to Erasure: You may request that 1k11 delete the personal data it holds about you, subject to our legal obligations to retain certain records (see Section 8).
• Right to Restriction of Processing: In certain circumstances, you may request that 1k11 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the 1k11 privacy team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request.

11 Children's Privacy

11.1 Age Restriction. The 1k11 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account or use the 1k11 Platform under any circumstances.

11.2 Discovery of Underage Data. If 1k11 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. Any funds deposited by an underage user will be returned to the originating payment method after deducting any applicable administrative costs.

11.3 Parental Responsibility. Parents and guardians are encouraged to monitor the online activities of minors in their care and to implement parental control tools on shared devices to prevent access to gambling platforms. If you believe a minor in your care has accessed the 1k11 Platform, please contact our support team immediately at [email protected].

12 Security Measures

12.1 Technical Safeguards. 1k11 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1k11 Platform
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and payment credentials
• Firewalls, intrusion detection systems, and regular security audits
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular penetration testing and vulnerability assessments
• Secure backup procedures to protect against data loss

12.2 Your Responsibilities. While 1k11 takes all reasonable measures to protect your data, you also have an important role to play. You are responsible for maintaining the confidentiality of your 1k11 login credentials and for ensuring that no other person has access to your account. Never share your password with anyone — 1k11 staff will never ask you for your password under any circumstances.

12.3 Data Breach Response. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 1k11 will notify affected users without undue delay and will take all appropriate remedial action to contain and address the breach.

13 Links to Third-Party Sites

The 1k11 Platform may contain references to third-party game providers and payment services. While we take care to work only with reputable partners, 1k11 is not responsible for the privacy practices or content of any third-party websites or services. This Privacy Policy applies solely to data collected by 1k11 through the Platform at https://1k11.io.

We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of the 1k11 Platform, including your mobile wallet provider (bKash, Nagad, Rocket, Upay) and your bank.

14 Changes to This Policy

14.1 Right to Update. 1k11 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, or improvements to our Platform. The effective date displayed at the top of this document will be updated whenever a new version is published.

14.2 Notification of Material Changes. Where we make material changes to this Privacy Policy — for example, changes that significantly affect your rights or the way we use your data — we will notify registered users via email or an in-platform notification prior to the changes taking effect, where reasonably practicable.

14.3 Continued Use. Your continued use of the 1k11 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may contact us at [email protected] to request account closure before the changes take effect.

15 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights described in Section 10, please contact the 1k11 privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business hours and to provide a substantive response within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

For questions about responsible gaming, deposit limits, or self-exclusion, please visit our Responsible Gaming page. For general questions about the Platform, deposits, or bonuses, see our FAQ page.